Hospitality Health ER is a freestanding ER in Galveston, TX that overlooks the beautiful seawall. We pride ourselves on providing exceptional hospitality and customer service to everyone that enters our facility, going above and beyond the call of duty. We encourage a strong team environment, where our staff will step up to the plate during the busiest of times and lend a hand in whatever direction is needed.
If you are looking to make a change in your career and be part of an exciting team, with endless possibilities for career growth, apply today! We are looking to fill positions immediately!
We are seeking a capable, grounded Patient Experience & Engagement Manager to support the day-to-day experience, engagement, and on-site execution at a fast-paced healthcare facility.
This role is ideal for someone who takes pride in creating thoughtful experiences, notices the details others miss, and approaches customer service as second nature. The right candidate understands that how things look, feel, and function matters, and approaches their work with intention, care, and accountability.
This is a hands-on, floor-forward role for someone who thrives in real-time environments, takes ownership of outcomes, and understands that details matter. The role partners closely with facility leadership to support patient experience, staff engagement, internal events, and experiential initiatives that shape how the facility functions and feels.
This is not a desk-only position. The right candidate enjoys being present, solving problems as they arise, and ensuring that plans are executed fully, not just discussed.
Responsibilities for the Patient Experience & Engagement Manager include:
Qualifications include:
This position plays a critical role in shaping how the facility functions day to day, from patient experience to staff engagement to the execution of meaningful moments. It is ideal for someone who enjoys being involved, takes pride in doing things well, and understands that the experience is built through consistent, thoughtful action.
Pay is commensurate with experience. 401K with company match. Company paid benefits.
Hospitality Health ER is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status.
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